We’re often asked, “Why don’t you have a shopping cart on your web site?  Why do we have to call the shop to order?”

We don’t have a shopping cart because, quite simply, we don’t think buying a saddle is usually a “point-and-click” kind of purchase, and we don’t believe that approach gives our customers what they deserve.

Our customer service is what sets us apart from every other saddle shop.  We want to learn about you and your horse(s).  We want to find out what discipline and level you ride, ask you about your future plans, your budget, your likes and dislikes, learn about the facility where you keep your horse, get a little history of any problems you’ve run into.  Often, we can make recommendations that can save you some money, time or problems.  If you’re a tall person who fox hunts a 16.3 hand Irish Draught, we might recommend our signature line Killington II or the Black Country Wexford.   If you’re a petite dressage rider, the Passier Relevant might be your best choice.  If you’re having problems with saddle fit, do you need the Wintec Raised Front pad, the Mattes Correction half-pad, or should you perhaps look into having your saddle re-flocked?

At Trumbull Mtn., we’re not just “sales associates”.  We’re all experienced horse people with many years of experience (probably more years that we’d care to admit!), and we know the importance of getting answers to your questions and choosing the right saddle.  Trumbull Mtn. Tack Shop is dedicated to – and was built by – listening to our customers and learning from them.  In a self-serve, big-box-store kind of world, we believe customer service is a dying art, and we’re going to do everything we can to keep it alive.