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"I
come back to you, not only for quality and
price, but also for service. I bought a wintec
saddle for my second horse that has incredibly
wide withers and you couldn't have been nicer
and more helpful and we did this all over the
phone and through the mail. Service was
incredible and my products arrived the next
day!!!!! I came back to you for your advice on
a girth and again I was very pleased."
"Hi, I
just wanted to write and thank you for making my
saddle search so effortless and painless. I had
fears of this endeavor being an impossible
journey. Your trial policy and the quick and
friendly response to my emails have been very
reassuring."
"I just
wanted to thank you and your staff for wonderful
customer service! Not only did you
patiently help me find the perfect saddle for me
and my horse, but you also sold my old saddle
and saved me tons of hassle. You guys do a
fantastic job and I will be recommending
Trumbull Mountain to all of my friends for any
of their saddle buying/selling needs."
"What an
easy way to buy a saddle. I have looked all over
California tack shops for a used PJ. They are so
popular that many stores said they have never
had one come in because owners keep them for a
long time. A friend told me about your shop and
said you have every kind of saddle. I called,
and Nancy said look on our web site, new ones
come in every week. In 5 days I saw the PJ and
bought it!!! I couldn't believe how nice Nancy
and everyone was... I asked all sorts of
questions about the saddle and everyone knew
every small detail about that saddle... they
could even tell me how it fit because they had
sat in it!!!! I have recommended your shop
to a lot of people!!!!"
"THANK YOU Edie and Nancy at Trumbull Mtn!
You gals are the best ! Although we are on
opposite sides of the U.S., doing business with
you was as if you were right here in my
hometown. Your service and support were of
the highest standards and I know my new Frank
Baines Working Hunter will be enjoyed for many
years ahead. I had MANY frustrations during my
year and a half search for a proper fitting
saddle for my Paso Fino and I appreciate your
sensitivity and patience with my mare's special
needs.
Thank you so much for the wonderful experience
my mom and I enjoyed while in your shop! I
expected a small shop with a staff that were
impatient and would treat me like a 5 year old.
I was so surprised and delighted...I think half
the fun of having a horse is shopping for it in
shops like yours!! I will recommend you to all
my friends that are looking for a saddle. I
agreed with my mom when she said it was worth
the drive. I really appreciated your way of
doing business!
Thank you for making saddle buying so enjoyable
for my sweet Molly and myself. She is
thrilled with her saddle plate that you so
kindly sent!
Edie and Gang,
Again, thank
you so much for making my new saddle such a
success! I've never had a saddle fit me so
well and it's so beautiful. It's
been a pleasure.
Thank you for
being so nice to me. I will for sure give
you all of my business that can be done by mail
in the future. I am a firm believer in
being loyal to those who treat their customers
well, and you have exceeded my expectations!
Thank you for the generous value on my saddle.
Marci, thanks so much for the special attention
you gave me and my horse this weekend!
Ms. Ineson, I felt compelled to take a moment
and share my appreciation to you and the staff
of Trumbull Mt Tack Shop, for what seems to be
an overlooked commodity in business today; you
exemplify an extremely high level of customer
service and knowledge in your profession. As the
president of a firm that coaches and
troubleshoots organizations on skills of
professionalism and dedication to one of the
most important assets of a business, I must say
you had mastered the experience with me in my
saddle purchase for my daughter. Although the
saddle did not meet her needs and must be
returned for a different size, I expect a very
long relationship with Trumbull Mt Tack Shop for
our equestrian needs. From the moment of my
initial order to the point of reorder, the team
at Trumbull Mt has made this one of the most
enjoyable experiences I have encountered in a
very long time. For someone as myself that isn't
saddle savvy, you answered my questions and
allowed me to feel confident in making my
decision of the saddle purchase and proved
diligent in understanding my concerns and
educating me to my needs. In short, I sincerely
appreciate your commitment in aiding me in the
selection and purchase of my daughter's new
saddle. A heartfelt thank you goes out to you
and your team.
I am so sorry to report neither saddle fit our
horse so I am returning them this a.m. BUT
THANK YOU SO MUCH FOR THE VERY BEST CUSTOMER
SERVICE ON THE PLANET -- YOU PEOPLE ROCK!!!
Many many thanks for a job extremely well
done!~!
To all of you at Trumbull Mountain Tack (and
I think I have talked to all of you by now!)
You guys are just terrific. First you find
the saddle of my dreams. I talked with you
about my horse's fitting problems and you
recommended a saddle that (most
importantly!) keeps my horse comfortable and
fits me WAY better than my wintec. Every
time I sit in it, it is AHHHHHHHH. Then you
convince me to try the Bates webber leathers
instead of the regular leathers. It is
amazing how much more leg I have on my horse
now. There isn't anything in the way
anymore. You all let me try my saddle and
even the first saddle I tried (which didn't
work) had a painless return. You guys are
absolutely the BEST!! Every time I have
called (and it has been several) you are
polite, helpful and have excellent records
of what went on before so I didn't have to
start all over from the beginning each
time. I am so glad I happened upon your
website, although it was quite by accident.
Your customer service is so good that I will
definitely come to you guys for my tack
needs, although I can't imagine needing a
saddle again for a long time. If you guys
ever need a reference, please use me. You
have a 10 out of 10 business and I can
provide a reference without ANY
reservation. Thanks for everything! Maura
Campbell, Murfreesboro, TN
I have found your site so helpful in the
past few months that I refer to it again and
again. The pictures and descriptions are so
clear and easy to follow and have
recommended it over and over to my friends.
Hope to do business with you on my next
saddle purchase! Once again let me just
thank you for all the personalized attention
and prompt response I've received from you.
You have made this whole process as easy as
possible for me and I truly appreciate it. I
would not hesitate to recommend your site
and especially you Nancy to any of my
acquaintances. Now just wish me luck
installing that gullet :->
Lisa Galleti,
California.
Hi Nancy,
and everyone at Trumbull Mountain:
I just
wanted to thank you all for my great
shopping experience! You are
knowledgeable, patient, helpful, and you
actually listen. Plus you all were so nice
and friendly!
I work
in an industry where good customer service
is crucial, and you by far are the best I've
every seen. Your customer service is
consistently great every time I call. I feel
like I've made new friends! AND, I love my
Black Country Equinox!!! Your saddle trial
policy is excellent, and allowed me to find
the right saddle with a no grief! What a
concept! We are on opposite coasts, but you
make it seem like your shop is just down the
street. I am referring all my friends to
you. Thank you so much for everything!
Lynn Hart
Marci, I also want
to thank you for your thoughtfulness and
helpfulness...that's what makes for return
customers.
Wow Kitt! Talk about
going the extra mile! Thank you so much!
Nancy, I just can't thank you enough for ALL
of your help. You have an amazing
store with such super people who make the
customers feel so supported. Please extend
this message to the staff as they are the
best of the best!!!!! (that definately
includes YOU)
Trumbull Mountain is without a doubt the #1
tack shop in the good ole US of A. Everyone
there is extremely knowledgeable, a real joy
to talk to, appreciative of current and
prospective customers, with endless patience
and understanding. One day I plan to make a
trip to Vermont to meet all of you. I'd
gladly travel a greater distance than that
to thank you exceptional gals for helping me
with my horse equipment.
Trumbull Mountain is the ONLY tack shop
where the staff rides in everything they
sell. Out of all the tack shops I've
contacted in the past 2 years (and there
were many), no one could tell me how the
saddle would perform on the trail, the
comfort of it for horse and rider, or be
honest about the fit and how it's made. I'm
sure you are aware of all the mediocre
saddles being sold to unsuspecting horse
owners that are pricey and of poor quality.
The companies have one thought in mind "the
almighty dollar", whether the horse comes up
sore or lame, or the rider gets hurt is of
little concern to them. I RAVE about
Trumbull Mountain, and praise all of you
gals.
Debbie Corey
As some
of you may recall, I was on what seemed to
be an endless saddle search for Safi, my
wide, short backed Icelandic. After many
demo’s (search the archives under my name if
your looking for reviews) we ended up with a
Black Country Equinox from Trumbull Mountain
Tack in Vermont.
IT
ARRIVED! And it is better than my
expectations. We had a perfect ride
yesterday. Safi (who can be pokey at times)
moved out better than he ever has. I
attribute that to the great fit, (we got the
x-tra wide tree) and to the close contact
you get with a mono-flap. Keeping a centered
seat waseffortless, The narrow twist lets my legs
hang comfortably underneath me (rather than
being splayed out to the sides, as with
every other saddle I tried), so I could
actually give leg cues. I worked with Nancy
who answered every question and understood
my concerns. These saddles are expensive,
and I don’t spend that kind of money
lightly, so I was really a pain in the #$%!
but everyone I spoke to at Trumbull Mt was
knowledgeable and helpful. Not everyone
could afford one, but if you can manage it,
it is well worth it. I splurged and bought
the Equinox II, (had to sell my Vespa
scooter to fund it) but I got exactly what I
wanted. Oh, and did I mention it’s
beautiful, I was just going for a great fit
so this is just a bonus. Thank you all for
your advice and help in putting us in such a
fabulous saddle.
Janine
–n- Safi
Trumbull Mountain and especially Nancy,
Thank you for all of your help on my recent
purchase. I worked primarily with Nancy, and
she was positively AWESOME (through everything
– credit card issues, where to ship to, etc).
I am so glad that the County Stablizer I ended
up purchasing this week from you guys fit my
horse and I…it was a long road saddle hunting!
I would, and have, recommended Trumbull
Mountain to anyone looking for a saddle.
Everything about the store is great, from the
generous saddle trial, to your customer
service and discount if you purchase a saddle!
Keep up the good work!
Many thanks Sara
for your assistance with my saddle shopping
experience.
I
certainly loathed the thought of having to
find another saddle for my mare Gracie but
your guidance and the Trumbull Mountain's
generous saddle trial policy made it much
more enjoyable experience for us both.
Whatever one spends for a saddle, I cannot
tell you how important it is to be able to
have the time to ride in saddle Most places
only give you a couple of days at best and
then you have to hope your work schedule or
weather conditions cooperate if you do not
have an indoor ring.
If a person
has a hard time trying to find a saddle (new
or used) to fit themselves and their horse, I
will definitely recommend Trumbull Mountain!!
Katherine M. McDonnell
This e-mail
is to let you know that I am keeping the
Amerigo Cervia (#9478) that was sent to me
earlier this week. It fits GREAT and I love
it! Thanks for all your help in the
purchase of this saddle. I was at first
skeptical about dealing with a tack shop
over the internet and from half-way across
the country, but you guys were fantastic.
You have my confidence vote and I will be a
repeat customer next time I am looking for a
saddle. Thanks for the delay in shipping the
saddle out so that I could be home from
vacation when the saddle arrived and have
the week to try it out. Of course it only
took me two rides to determine that it was a
keeper.
Lodi, WI
I would like to take this opportunity to say
“Thank You”. I love my saddle and all the
fittings and I also appreciate your very
professional, efficient and personal
service. I will certainly be happy to do
business with you in the future and have no
hesitation at all with referring business
your way.
Thanks Again,
Rebecca
Houtman
Territory Manager-Apparel
Ariat International
Dear Trumbull Mountain Ladies--
I have received the Prestige dressage
girth, which, by the way, is beautiful,
and will be able to try it tomorrow. If
I've guessed correctly on the size this
time, I'll be returning the leathers and
the humane end girth on Monday or Tuesday.
Crimson and I are sssoooo very pleased w/
his new Equinox saddle. I cannot thank you
enough for your patience and diligence in
your efforts to create a saddle that fits
both of us. What a concept--deceptively
simple, but, oh so elusive. The Skito pad
is also wonderful, but I won't use it
until the flocking in the saddle has
molded to his shape. With his new cantle
stowaway pack, we're all set, and I am
anticipating many many happy hours in the
saddle. Thank you thank you thank you.
Several people at the barn are intrigued
by the Equinox, so don't be surprised if
you receive more calls from Oklahoma.
With boundless gratitude,
Nancy,
I just want to tell you how very impressed
I've been with all your help and kindness.
It's a rare thing to find these days. I've
been keeping the friend I ride with up to
speed on how the saddle hunt has been coming
along and she's been mighty impressed too.
She told me one day, "Wow, I can't believe
how helpful the folks at Trumbull Mtn. have
been. You won't find anyone down here like
that." And just yesterday, she commented,
"The Trumbulll Mt. folks certainly are
patient and helpful. I would like to do
business with folks like that." I thank you
from the bottom of my heart for all you've
done the last few weeks.
Shopping for a saddle isn't easy and anyone
who's been through the aggravation for years
such as I have, greatly appreciates finding
a quality, well-fitting saddle, and
considers it a pleasure to do business with
a company like Trumbull Mountain that not
only stands behind what they sell 100%, but
also treats every customer with the utmost
respect and courtesy. In short, it's worth
the wait!
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