Written by Jay McGarry on September 16, 2011 at 2:04 pm
Yay! We didn’t wash away during Hurricane/Tropical Storm Irene. We would like to thank all of our customers who called and emailed and “Facebooked” us to see if we were okay. Trumbull Mountain and our employees had no personal significant damage. Indeed, we were very lucky. I’m sure many of you saw the coverage on the national news and on Facebook. Many major roads became impassable and we had to get creative so that we could actually get to work! The first day it took us an extra hour. (We commute an hour and twenty minutes each way on a good day!) Yet, there were many more that were not so lucky. Many people lost their homes, businesses and livestock. Some well known competition venues sustained serious damage such as GMHA and Huntington Farms and they are working feverishly to restore their grounds. Amazingly, Vermont has done a wonderful job to repair and reopen many of the roads.
The concern of our customers generated much discussion and appreciation among us. We are a small business, mainly Internet, and we have maintained quite a loyal following through the years. We really make an effort to connect with our customers and many become our personal friends. It is not like working at a big box store where you call or stop in with a quick order. We chat and hear of your successes and your problems and occasionally the sad news of the passing of horses. Often, when trying to help you find saddles, we have lengthy conversations via the phone and email and it is amazing how much of what we talk about goes beyond the horse world. We enjoy hearing of your successful rides, new additions to your equine families and commiserate with you when you or your horses acquire injuries and have to be sidelined for a while. We are constantly amazed at the fortitude of some of you. Of course, the occasional silly anecdotes keep us laughing. (One example is the customer who put the pillow under the girth to make it fit)! I don’t know about your horse but I can guarantee you that my horse would not have been very understanding! Can you say rodeo bronc?
You are what keep us coming back and enjoying our jobs. While I do hope that our communities don’t have to experience something so devastating again, it surely does bring people together and makes us very thankful to have customers like you. Thank you.
* Photo is of a local barn near Rutland, VT*
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